FAQs

Frequently Asked Questions

Q: What is Paw and Proud?
A: Paw and Proud is an online store that offers a wide range of high-quality pet products, including toys, accessories, and more. We're passionate about pets and committed to providing our customers with the best possible shopping experience.

Q: What payment methods do you accept?
A: We accept all major credit cards, including Visa, Mastercard, and American Express. We also accept payments through PayPal and Apple Pay.

Q: How long will it take to receive my order?
A: We typically process and ship orders within 3-5 business days. Delivery times vary depending on your location, but most orders are delivered within 15-25 business days. We offer free shipping on all orders over $50.

Q: What is your return policy?
A: We want you to be completely satisfied with your purchase from Paw and Proud. If for any reason you're not happy with your order, please contact us within 7 days of receiving your items. Please note that certain items, such as personalized or custom-made products, may not be eligible for returns.

Q: Can I track my order?
A: Yes, we'll send you a tracking number as soon as your order ships. You can use this number to track your package online and see when it's expected to arrive.

Q: Do you offer international shipping?
A: Yes, we ship to most countries around the world. Please note that shipping times and costs may vary depending on your location.

Q: Are your products safe for pets?
A: Yes, all of our products are carefully selected and tested to ensure that they're safe and healthy for pets. We only offer products from reputable brands that meet our high standards for quality and safety.

Q: Do you offer any discounts or promotions?
A: Yes, we often offer discounts and promotions to our customers. To stay up-to-date on our latest offers, sign up for our email newsletter or follow us on social media.

Q: Can I cancel or change my order after I've placed it?
A: If you need to cancel or make changes to your order, please contact us as soon as possible. We'll do our best to accommodate your request, but please note that once an order has been shipped, we can no longer make changes or cancellations.

Q: Do you offer wholesale or bulk pricing?
A: Yes, we offer wholesale and bulk pricing for select products. If you're interested in placing a large order, please contact us for more information.

Q: What if I have a problem with my order?
A: If you have any issues with your order, please contact us right away. We're committed to resolving any problems quickly and to your satisfaction.

Q: What if my item arrives damaged or defective?
A: If you receive a damaged or defective item, please contact us immediately. We'll work with you to arrange a replacement or refund.

Q: How do I know what size to order for my pet?
A: We provide detailed sizing information on each product page to help you choose the right size for your pet. If you're unsure, please don't hesitate to contact us for assistance.

Q: Can I change my shipping address after I've placed my order?
A: If you need to change your shipping address, please contact us as soon as possible. We'll do our best to update your order, but please note that once an order has been shipped, we can no longer change the shipping address.

Q: How do I know my payment information is secure?
A: We use industry-standard encryption and security protocols to protect your payment information. All transactions are processed through a secure payment gateway to ensure your data is safe and secure.

Q: Do you offer gift wrapping or personalization options?
A: Yes, we offer gift wrapping and personalization options for select products. Please see the product page for details and options.

Q: Do you offer any pet grooming services?
A: No, we currently do not offer pet grooming services. However, we do offer a wide selection of pet grooming products to help you keep your pet looking and feeling their best.

Q: What if I have a question about a specific product?
A: If you have a question about a specific product, please don't hesitate to contact us. We'll be happy to provide you with additional information or assistance.

Q: What if I have a question that's not answered here?
A: If you have a question that's not addressed on our FAQ page, please don't hesitate to contact us. We're always happy to help and answer any questions you may have.

Q: How can I contact you if I have a question or concern?
A: You can reach us by email at service@gir-trading.com or through our contact form on the website. We're always happy to help and will respond to your inquiry as soon as possible.