Refund & Return Policy

At Paw and Proud, we want you to be completely satisfied with your purchase. However, if for any reason you are not satisfied, please contact us within 7 days of your purchase date.

To initiate a refund or exchange, please contact us at service@gir-trading.com with your order number and a description of the issue. We will provide you with instructions on how to proceed.

Please note that the following items are not eligible for a refund or exchange:

Personalized items
Used or damaged items
Items not in their original packaging
If you received a damaged or defective item, please contact us immediately at service@gir-trading.com with photos of the damaged product and your order number. We will provide you with a replacement or a refund.

Once we receive your returned item, we will process your refund within 5-7 business days. Please note that shipping fees are non-refundable.

If you are exchanging an item, we will send your new item(s) to you as soon as we receive your returned item(s). Please note that you will be responsible for the shipping costs for the returned item(s) and the new item(s).

If you have any questions or concerns about our refund and return policy, please contact us at service@gir-trading.com. We are always here to help!